Have a question that’s not listed here? Get in touch with us; we’re happy to help with anything you need.
Frequently Asked Questions
Can we add our company logo to the workwear?
Can we add our company logo to the workwear?
Absolutely. When you order workwear from us, we can customise it with high quality embroidery or screen printing services to feature your company logo and branding.
What is the minimum order quantity?
What is the minimum order quantity?
Our minimum order for customised workwear is 10 items. This ensures the best quality and cost-effectiveness for your business.
Which customisation method is best – embroidery or screen printing?
Which customisation method is best – embroidery or screen printing?
Embroidery is great for simple designs and logos while screen printing is ideal for larger artworks and complex designs.
How do we place a bulk order?
How do we place a bulk order?
Simply browse our range, select your workwear and email us your logo and order details. We’ll provide a quote and confirm your design before production begins.
How long does it take to receive a quote?
How long does it take to receive a quote?
We aim to get back to you within 24 hours with a detailed quote based on your requirements.
What is the turnaround time for customised workwear?
What is the turnaround time for customised workwear?
Turnaround times vary depending on your order size and level of customisation but we’ll always provide an estimated delivery date upfront.
Can we see a sample of our customised workwear before placing a full order?
Can we see a sample of our customised workwear before placing a full order?
We provide digital mockups so you can see how your design will look on the garment before production. A sample may be available in some cases and depends on your order type and quantity.
Do you supply Australian workwear brands?
Do you supply Australian workwear brands?
Yes, we only stock premium Australian brands for quality, durability and comfort to ensure your workwear lasts longer and feels better.
Do you ship Australia-wide?
Do you ship Australia-wide?
Yes, we deliver to businesses across Australia, ensuring your team gets the workwear they need, no matter where you’re located.
What if I think I have a faulty product?
What if I think I have a faulty product?
We take maximum care in ensuring our goods are the highest quality. Although, if for any reason you find a fault with one of our products, please contact us at refunds@workwearpoint.com.au as we would love to help you resolve the problem.
How long will it take to get a refund?
How long will it take to get a refund?
Once your goods have been received by Workwear Point, it will take up to 10-15 working days for your refund to be processed back to your account.
How can I change or cancel my order?
How can I change or cancel my order?
If you would like to make any changes to your order, please contact us at info@workwearpoint.com.au by 11am AET the next day. Changes cannot be made after this time.
Is the colour I see on the website the actual colour of the item?
Is the colour I see on the website the actual colour of the item?
We do our best to precisely represent the products featured on our site, but the exact colour and texture can’t always be represented properly with digital photography. Lighting and various monitor settings can also have an impact on how the colour appears.
Product Queries
Our dedicated support team is always ready to assist you with any questions you may have.
Simply fill out the form and we will get in touch with you promptly.
Business
Our ears are always open to your ideas. If you want to work with us, have a creative solution or a product collaboration that would help us grow the business in some way please don’t be shy!
Email at info@workwearpoint.com.au